Work With Us

Job description:

Experienced and passionate to manage and coordinate the entire dining area of our high-class hotel. The ideal candidate will have strong leadership skills, excellent management and organizational abilities, as well as a deep knowledge of F&B operations to provide an unforgettable dining experience for our guests.

Main Responsibilities:

• Operational management: Daily supervision of all hotel dining outlets, including restaurants, bars, room service, and special events.

• Team management: Coordination and motivation of the front-of-house, kitchen, and bar staff, focusing on training and adopting high service standards.

• Menu and service planning: Collaborating with chefs and the team to create innovative and seasonal menus that meet the needs and tastes of our guests.

• Financial management: Monitoring operational costs, setting the budget, managing supplies, and optimizing resources to ensure the financial sustainability of dining services.

• Quality control: Ensuring services meet quality standards, hygiene, and food safety regulations.

• Customer relationship management: Handling guest complaints and feedback, aiming to resolve any issues promptly and improve the overall experience.

Requirements:

• Previous experience in the role of F&B Manager or similar, preferably in hotel settings.
• Excellent organizational and leadership skills, with a problem-solving attitude.
• In-depth knowledge of health and food safety regulations.
• Ability to work under pressure and make quick decisions in a dynamic environment.
• Excellent communication and interpersonal skills.

Job Description:

The cook is responsible for preparing and presenting dishes according to the high-quality standards required by our 5-star hotel. Working closely with the kitchen team, the cook must ensure a unique and refined gastronomic experience for our guests.

Responsibilities:

• Prepare and cook high-quality dishes following established recipes and menus.

• Check the quality of ingredients and manage supplies efficiently.

• Work as part of a team with other chefs and assistants to ensure smooth kitchen operations.

• Ensure the kitchen is kept clean, safe, and in compliance with hygiene and health standards.

• Manage the presentation of dishes, focusing on aesthetics and presentation.

• Collaborate with the service team to ensure prompt and impeccable service.

• Experiment with new recipes and ideas for the menu, aligning with the hotel's concept.

Requirements:

• Previous experience as a cook, preferably in high-end restaurants or 5-star hotels.

• Knowledge of advanced culinary techniques and hygiene regulations.

• Creativity and passion for cooking.

• Ability to work under pressure and as part of a team.

• Excellent organizational skills and time management.

Job Description:

The cleaning personnel is responsible for maintaining the cleanliness and order of guest rooms and other areas of the hotel, ensuring that every room meets the hotel’s high standards of hygiene, comfort, and presentation. They play a crucial role in creating a positive guest experience by providing a spotless and welcoming environment.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and washing bathrooms.

• Change bed linens, towels, and replenish room supplies such as toiletries, minibar items, and stationery.

• Ensure that each room is maintained to the highest standards of cleanliness and comfort.

• Check and report any damages or maintenance issues in rooms to the appropriate department.

• Follow established procedures for cleaning, using the correct equipment, products, and safety protocols.

• Maintain a clean and organized housekeeping cart and work area.

• Adhere to hotel policies regarding guest privacy and confidentiality.

• Ensure that all public areas of the hotel are kept clean, including hallways, lobby restrooms, and staff areas.

• Report any lost and found items to management and ensure proper handling.

• Collaborate with other departments (such as front desk and maintenance) to ensure guest satisfaction.

• Follow health and safety regulations and hotel hygiene standards.

Requirements:

• Previous experience in housekeeping, preferably in a 5-star hotel or high-end hospitality setting.

• Knowledge of cleaning techniques and proper use of cleaning chemicals and equipment.

• Strong attention to detail and thoroughness in completing tasks.

• Good physical stamina and ability to perform repetitive tasks throughout the shift.

• Excellent time management skills and the ability to work efficiently.

• Ability to work independently and as part of a team.

• Good communication skills and a customer-focused attitude.

• Ability to maintain discretion and respect guest privacy.

• Flexibility in working hours, including weekends and holidays.

Job Description:

Maintenance technician is responsible for the upkeep, maintenance, and repair of the hotel's facilities, systems, and equipment, ensuring everything operates properly and safely. This role is essential for providing guests with a comfortable, secure, and hassle-free experience during their stay.

Responsibilities:

• Perform routine and emergency maintenance on electrical, plumbing, heating, air conditioning, and security systems.

• Repair and maintain hotel structures and furnishings, including guest rooms, common areas, kitchens, restaurants, and outdoor spaces.

• Address and resolve issues reported by staff or guests, responding quickly to minimize inconvenience or disruption.

• Conduct regular inspections of systems and equipment to ensure they are always functioning properly and comply with safety standards.

• Collaborate with the housekeeping department to ensure rooms and public areas are ready for guests, promptly addressing any maintenance concerns.

• Manage preventive maintenance by scheduling periodic inspections and planned maintenance tasks.

• Monitor and maintain the efficiency of hotel technology systems, such as elevators, audiovisual equipment, lighting, etc.

• Manage and maintain an inventory of maintenance records and consumables, reporting supply needs as required.

• Respond promptly to urgent maintenance requests, even outside regular working hours if necessary.

Requirements:

• Previous experience in maintenance, preferably in hotels or hospitality settings.

• Ability to perform mechanical and structural maintenance tasks.

• Knowledge of safety regulations and operational procedures for handling system failures.

• Problem-solving skills and ability to manage emergency situations quickly and effectively.

• Attention to detail and ability to work independently.

• Good communication skills and the ability to collaborate with other departments.

• Availability to work shifts, weekends, and holidays as needed.

• Flexibility, proactivity, and ability to adapt to unexpected situations.

Job description:

The reservation agent is responsible for managing hotel booking requests, ensuring a professional, accurate, and timely service. They work closely with guests, the front office team, and other hotel departments to ensure that each reservation is handled correctly, meeting guest needs while contributing to the hotel’s commercial objectives.

Responsibilities:

• Manage reservations via phone, email, online channels, and Global Distribution Systems (GDS), ensuring all information is correctly entered into the system.

• Respond to guest reservation inquiries, providing detailed information on services, rates, and availability.

• Update and monitor daily reservations, handling any changes or cancellations promptly and efficiently.

• Provide excellent customer service, resolving any guest issues or special requests before, during, and after the booking process.

• Collaborate with the front office team to ensure smooth communication and accurate management of room availability.

• Monitor occupancy and rates to optimize room availability and maximize revenue.

• Properly manage and store booking information, adhering to privacy policies and data security standards.

• Prepare daily and weekly reports on occupancy, bookings, and sales trends.

• Promote special packages, seasonal offers, and other commercial initiatives to increase bookings.

• Keep online distribution channels (website, OTAs, GDS, etc.) up to date to ensure maximum visibility and accuracy of rates.

Requirements:

• Previous experience in a similar role, preferably in 4/5-star hotels or luxury establishments.

• Knowledge of main reservation systems (PMS) and online distribution channels.

• Excellent knowledge of Italian and English (other languages are a plus).

• Ability to work with precision, maintaining high service standards.

• Excellent communication, organizational, and problem-solving skills.

• Team-oriented attitude with a strong customer focus.

• Ability to work efficiently under pressure and handle multiple tasks simultaneously.

• Flexibility and availability to work shifts, weekends, and holidays.

Job Description:

Event assistance supports the planning, organization, and management of events within the hotel. This role involves overseeing every detail of events, from logistics management to supervising on-site operations, ensuring that the needs of guests and clients are impeccably met. The event assistant works closely with the hotel team and suppliers to ensure that each event runs smoothly and meets the hotel's quality standards.

Main Responsibilities:

• Coordinate the organization and management of corporate events, conferences, dinners, and other events hosted by the hotel.

• Collaborate with the client to define the specific needs of the event, including menu selection, setup, and technical equipment.

• Manage communications with clients and other hotel team members to ensure all requests are fulfilled in a timely manner.

• Ensure that all equipment and materials are ready and properly positioned before the event starts.

• Supervise event logistics, managing guest flow and resolving any issues that arise during the event.

• Support the management of meeting room bookings and preparation of the service order.

• Ensure all safety regulations are followed during the event and that guests feel welcomed and safe.

• Ensure that all post-event activities are properly managed, such as handling feedback.

• Monitor and manage payments related to events, including advance payments, final balances, and invoice management, ensuring all transactions are completed accurately and on time.

Requirements:

• Experience in the hotel industry, preferably in Front Office and/or events.

• Excellent communication and interpersonal skills, with a strong focus on customer service.

• Strong organizational and problem-solving abilities, with the capacity to work under pressure and handle multiple tasks simultaneously.

• Attention to detail and the ability to anticipate clients' needs.

• Knowledge of basic computer tools (Word, Excel, PowerPoint) and preferably hotel management software.

• Ability to work as part of a team and interact with various departments within the hotel (food and beverage, housekeeping, reception, etc.).

Front Office Agent

As a key member of our hospitality team, the Front Office Agent will be responsible for delivering personalized service and exceptional guest experiences, ensuring every stay is memorable. The ideal candidate possesses an in-depth knowledge of Milan, outstanding communication skills, and a genuine passion for luxury hospitality.

Key Responsibilities

Guest Assistance

• Serve as the primary point of contact for guests throughout their stay.
• Handle inquiries, requests, and concerns with professionalism, discretion, and attention to detail.
• Ensure a seamless and personalized guest experience at every stage of the stay.

Local Expertise & Personalized Recommendations

• Provide expert recommendations on restaurants, shopping, cultural events, attractions, and local experiences.
• Maintain up-to-date knowledge of Milan’s cultural scene, lifestyle offerings, and exclusive experiences.
• Curate tailored recommendations aligned with guests’ interests and preferences.

Reservation Management

• Arrange and coordinate restaurant bookings, transportation, activities, and special experiences.
• Ensure accuracy of all reservations and maintain effective follow-up with relevant departments and external providers.

Problem Resolution

• Address guest concerns and challenges promptly and effectively.
• Identify proactive solutions that exceed guest expectations and enhance overall satisfaction.

VIP Guest Services

• Deliver an elevated level of attention and care to VIP guests.
• Coordinate personalized services and special arrangements, ensuring every detail is flawlessly executed.

Interdepartmental Collaboration

• Work closely with all hotel departments to ensure seamless service delivery.
• Communicate guest preferences, requests, and special requirements clearly and efficiently.

Guest Satisfaction Monitoring

• Gather guest feedback and monitor satisfaction levels throughout the stay.
• Contribute to the continuous improvement of service standards and guest experiences.

Requirements

Experience

• Minimum of 1 year of experience in a luxury hotel environment, preferably in a similar role.

Language & Interpersonal Skills

• Excellent verbal and written communication skills.
• Fluency in both English and Italian is required.
• Additional language skills are considered an advantage.

Local Knowledge

• Strong knowledge of Milan’s cultural attractions, dining scene, shopping districts, and key points of interest.

Service Orientation

• Genuine passion for hospitality and guest satisfaction.
• Proactive, detail-oriented, and highly service-driven approach.

Problem-Solving Skills

• Ability to remain composed under pressure and manage challenging situations with professionalism and discretion.

Technical Skills

• Proficiency in Microsoft Office applications.
• Familiarity with Protel Property Management System (PMS) is considered a plus.